Legal information
Effective date: 19 June 2026
Terms governing VIP Tickets Access enquiries, intermediary services, availability, payment and delivery.
These Terms and Conditions govern the use of vipticketsaccess.com and the intermediary and hospitality-related services provided by Põhja Konstellatsioon Hospitality OÜ.
Registered address:
Harju maakond, Tallinn, Kesklinna linnaosa
Ahtri tn 12, 15551
Estonia
Email: info@vipticketsaccess.com
Registry code: Available upon request
VAT number: Available upon request
Põhja Konstellatsioon Hospitality OÜ acts as an independent intermediary for selected hospitality packages and event-access opportunities.
We are not the event organiser, primary ticket issuer, venue operator, rights holder, or an official partner of FIFA, the tournament organiser, participating teams, clubs, venues, or related organisations.
Submitting an enquiry form does not constitute a booking, reservation, purchase, or binding contract.
An enquiry only represents the client's expression of interest.
No package is considered reserved or sold until the parties have agreed to the applicable written proposal or contract and any required payment has been received.
A binding contract is formed only when the client has received and accepted a written commercial proposal or contract, all requested fulfilment information has been provided, required payment has been received unless different written payment terms apply, and availability has been confirmed.
Email correspondence, electronic signatures, signed PDF documents, payment confirmations, and other durable electronic records may be used as evidence of contractual acceptance.
All hospitality packages, private suites, skyboxes, tickets, and related services are subject to availability.
Availability displayed or described on the website is indicative only and may change without notice.
Prices are provided individually following a client enquiry.
Hospitality and secondary-market prices may be substantially higher than the original face value of any ticket included in the package.
Our intermediary remuneration or service margin may be included in the quoted total price.
The client is not entitled to require disclosure of our supplier's purchase price, our commercial margin, our commission arrangement, or confidential supplier terms.
Before payment, the client will receive a written proposal or contract stating the total amount payable and any mandatory charges known at that time.
Applicable taxes, service fees, payment charges, delivery costs, and other mandatory costs will be included in the final proposal or disclosed before payment.
The client is responsible for personal bank fees, currency-conversion charges, card-issuer charges, or other costs imposed independently by the client's financial institution.
Payment may be accepted through Stripe or another approved card-payment provider, bank transfer to the account specified in the invoice or contract, or another payment method agreed in writing with the client.
Availability of a particular payment method is not guaranteed.
The total amount becomes payable after the contract has been concluded, unless the written proposal specifies a deposit, instalment schedule, or another payment arrangement.
The client must use only payment details provided through an authorised company communication channel.
A package is not considered paid until the relevant funds have been received and cleared.
Bank-transfer processing time, card verification, anti-fraud screening, payment-provider checks, or compliance procedures may delay confirmation.
We may request reasonable identity, billing, corporate, or source-of-funds information where required for fraud prevention, payment processing, regulatory compliance, or contractual security.
Electronic tickets, mobile tickets, QR codes, confirmations, vouchers, or other access documents may be delivered by email or through another secure electronic method agreed with the client.
Where physical documents are required, delivery arrangements will be agreed separately.
For some events, tickets or access documents may be issued only shortly before the event. They may therefore be delivered during the week of the event, but before the event begins.
A later delivery date does not by itself constitute a failure to perform where the documents remain valid and are supplied in time for entry.
The client is responsible for providing accurate information, monitoring communications, supplying requested guest details, satisfying entry, travel, visa, age, identification and venue requirements, reviewing the proposal and contract before payment, complying with organiser and venue rules, and protecting tickets, QR codes and access credentials.
We are not responsible for refusal of entry caused by incorrect client information, failure to meet requirements, visa or immigration issues, intoxication or misconduct, venue-rule violations, duplicate or unauthorised ticket use after delivery, or onward transfer contrary to applicable conditions.
Unless expressly permitted in writing, the client may not resell supplied tickets or the hospitality package, offer them publicly for resale, use them for unauthorised promotional competitions, use them for commercial marketing, or transfer them in breach of event or venue rules.
Any consequences resulting from unauthorised resale or transfer are the client's responsibility.
Event dates, times, venues, participants, formats, access procedures, hospitality arrangements, and other event details are controlled by the organiser or relevant rights holder.
A change of date, time, venue, participating team, match schedule, or access procedure does not automatically entitle the client to a refund unless the organiser or supplier authorises a refund, the accepted written contract expressly provides otherwise, or a refund is required by mandatory applicable law.
Where an event is cancelled, postponed, relocated, held behind closed doors, or otherwise materially affected, we will take reasonable steps to obtain information and any available refund or replacement from the relevant supplier.
Any refund payable to the client may be limited to the amount actually recovered from the organiser, supplier, or other relevant source.
We are not required to advance a refund from our own funds before receiving the corresponding refund from the supplier or organiser.
Service fees, intermediary fees, administrative charges, payment-processing costs, and work already performed may be non-refundable to the extent permitted by applicable law and the accepted contract.
Refund rights are governed by the accepted written proposal or contract, these Terms, the Refund and Event Cancellation Policy, supplier and organiser conditions, and mandatory applicable law.
No refund will be due solely because the client changes plans, can no longer travel, fails to obtain a visa, dislikes announced participants, prefers a different location, fails to use valid tickets, misses the event, or no longer wishes to attend.
Nothing in these Terms limits rights that cannot lawfully be excluded.
We are responsible for performing the intermediary services expressly agreed in the contract with reasonable care.
Where agreed and paid for, our responsibilities may include documenting the agreed transaction, processing or coordinating payment, communicating with the supplier, arranging delivery of agreed tickets or access documents, and responding to reasonable client enquiries.
We do not control and are not responsible for organisation or operation of the event, security, venue management, organiser changes, cancellation or postponement, participating teams or performers, travel restrictions, immigration or visa decisions, transport, accommodation, public-authority actions, or technical systems operated by organisers or venues.
To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential losses, loss of opportunity, loss of profit, travel expenses, accommodation expenses, or other third-party costs arising from an event-related change outside our reasonable control.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, or other non-excludable legal obligations.
We will not be liable for delay or failure caused by circumstances outside our reasonable control, including cancellation or postponement by the organiser, war, terrorism, civil unrest, sanctions, natural disasters, epidemics, government action, border closures, transport disruption, venue closure, telecommunications failure, payment-network failure, cyber incidents, or supplier failure outside our reasonable control.
In such circumstances, we will make reasonable efforts to pursue any remedy available through the organiser or supplier.
The client agrees that contractual and operational communications may take place by email, telephone, messaging service, electronic document, or another agreed communication method.
The client must promptly inform us if their contact details change.
Personal data is processed in accordance with our Privacy Policy.
We may process and, where necessary, disclose relevant data to service providers such as payment processors, banks, hosting and email providers, professional advisers, fraud-prevention providers, hospitality suppliers, ticket or access-document providers, organisers or venues where guest information is required, and public authorities where legally required.
We do not sell personal data.
These Terms and any contract concluded with Põhja Konstellatsioon Hospitality OÜ are governed by the laws of the Republic of Estonia, unless mandatory consumer-protection rules require otherwise.
Disputes shall be subject to the jurisdiction of the competent courts of Estonia, unless mandatory law gives the client the right to bring proceedings in another jurisdiction.
The parties should first attempt to resolve any dispute through good-faith written communication.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
We may amend these Terms from time to time.
The version applicable to a transaction will normally be the version provided or available when the relevant contract is concluded, unless the parties agree otherwise or a change is required by law.